Blog

The SAP and IT Thought Leadership Series

We are SAP and IT industry leaders who have taken our collective years of experience and knowledge to put together content you won't find anywhere else. These blogs provide strategic guidance for your organization, and might just spark an idea of how to better manage your IT landscape. Learn technical jargon, get real-life customer scenarios and see what our innovative clients and partners are doing. 


A realistic way to think about Service Level Agreements

June 15, 2018
The Service Level Agreement (SLA) is a standard part of every SAP Managed Services Provider (MSP) engagement. So standard, in fact, that it’s become almost ignorable because all SLAs, in a general sense, read the same. But when something goes truly wrong with your SAP environment, what does your SLA really promise? Do you really know exactly what to expect? We’ve been in this business long enough to have heard horror stories about lack of support, despite having a signed SLA. That’s why we’ve rethought the SLA.
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Transformation of Monitoring

May 17, 2018
SAP® system monitoring is not a new concept, however, the days of manual monitoring are gone. Technology advancements are transforming how daily monitoring is done, bringing your SAP system health full circle. Not only can new monitoring tools be completely automated, but they allow viewing into your entire IT landscape. Consultants can be more than just reactive—they can now address issues before they happen. Your system runs smoother—saving your business both time and money.
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Your technical guide to SAP DMO (Database Migration Option)

May 10, 2018
The SAP DMO (Database Migration Option) toolset simplifies and dramatically streamlines the entire SAP migration with one process, one tool, one downtime. DMO allows SAP users to update an existing SAP system to a higher release version and/or can migrate to SAP HANA database. This blog post is a technical overview on all you need to know about DMO.
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Why your MSP should be SAP HANA certified

May 4, 2018

The future of SAP® is everything HANA®.

From new product releases to phasing out legacy version support, the SAP HANA platform is here NOW and will continue to be the wave of the future—for SAP customers of every size. That said, SAP HANA is dynamic and continuously being updated, which makes it challenging for internal IT teams to keep up. Before you finish this blog, something will have changed (OK, maybe not that fast).

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Transparency—why seeing what your managed IT service provider is doing matters

April 16, 2018
Transparency is characterized by visibility or accessibility of information, especially concerning business problems. A lot of companies “talk” about this, but are they really “doing” it? Avoiding ambiguity by partnering with a SAP service provider that shares information openly. After all, it’s your IT system, and you have every right to know exactly what’s happening.
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Is “an extension of your team” really what you need?

April 9, 2018
“An extension of your team” is a common phrase used by many managed service providers (MSPs), but is that really what you want? If you just needed to extend your team, you could simply hire another employee or a part-time contractor. However, when you seek out a managed service provider, you should be looking for something much more.
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SAP. Done Right.

March 26, 2018
It’s no secret that technical SAP projects can quickly become complicated. There are recommended best practices, but let's face it—your business is unique and so are your needs. You’re often left with third-party application and hardware issues, as well as OS support questions. Where do you go for answers?
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Increasing IT Department Efficiency

March 13, 2018
Business leaders are demanding innovation and looking squarely at the IT department to lead. From data transformation to artificial intelligence to machine learning—the list can be overwhelming. When piled on top of the day-to-day workload and backlogged projects, it becomes an impossible task to deliver on what senior leaders want. Where is your team going to find the time to innovate?
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True 24/7/365 SAP Support

March 1, 2018

From the Managecore Australian office

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Can I use my on-premise SAP licenses if I move to the cloud?

February 28, 2018
Not a week goes by that I’m not speaking to an SAP customer about the public cloud as an option for hosting their SAP applications. But twice in the last month customers have said they’d like to go to the public cloud but can’t because they own on-premise SAP licenses.
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